FAQs
Q: Where is my hangout?
A: Hangout Procedure
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1. Purchase a hangout
2. Sit and wait for event to close
3. After the end of the month closes, Colorworld will ping the celebrity to see when they can knock out hangouts.
4. Once we have a block, be sure to select your time slot when you get the "Here's the Link to Book" email.
5. If that block doesn't work for you DON'T PANIC!! We will email you another block!!
6. We WILL email you. Hangouts never expire. We'll be sure to get you a spot that works for you and the celebrity!
7. Enjoy hangout. :-)
8. Repeat
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Q: How long does it take to receive an autograph?
A: Autograph packets are sent to the actor at the beginning of each month so they can take care of all of them at once. Please be patient if you order early in the month. We'll make sure you get it :-)
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Q: I've received a tracking number for my autograph, but it hasn't updated in days. What happened to my autograph?
A: When sending autograph packets to the actor, we provide your shipping label to the actor. While you'll be emailed a tracking number once we create the label, it won't update until the actor has signed your item and drops it off at the post office.
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Q: How can I request an actor to Colorworld?
A: Fill out the form below or tag us on social media. While we will reach out to the actor, there is no guarantee they will come on.
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If your question isn't answered here, fill out the contact below and we'll get back to you asap!
*Colorworld's office is closed on Sundays. If you send a message Saturday night / Sunday, we'll get back to you on Monday morning :-)